Refund Policy

1. Overview

This Refund Policy outlines our policy regarding refunds for purchases made on the Sarvotam Digital Leap platform. By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Credit Purchases

Credits purchased on our platform are:

• Non-refundable: Once purchased, credits cannot be refunded under any circumstances
• Non-transferable: Credits cannot be transferred to another user or account
• Non-exchangeable: Credits cannot be exchanged for cash or other forms of payment
• Subject to expiration: Credits may expire as specified at the time of purchase

3. Reason for No-Refund Policy

Our no-refund policy is in place because:

• Our services are digital in nature and are delivered instantly upon purchase
• Once credits are added to your account, the service is considered delivered
• Credits can be used immediately to access practice sessions and dictations
• It is not possible to "return" digital services that have been made available

4. Before You Purchase

We encourage you to:

• Review the credit packages and pricing carefully before making a purchase
• Explore any free features or trial content available on our platform
• Understand the credit expiration terms before purchasing
• Contact us with any questions before completing your purchase

5. Technical Issues

If you experience technical issues that prevent you from using credits you have purchased, please contact our support team. While we do not offer refunds, we will work with you to resolve any technical problems so you can access the services you have paid for. In exceptional cases where technical issues on our end prevent you from using purchased credits, we may, at our sole discretion, offer credit restoration or extension of credit validity.

6. Payment Failures

If a payment fails or is not completed successfully, no credits will be added to your account, and no refund will be necessary. If your account is charged but credits are not reflected, please contact us immediately with your transaction details, and we will investigate and resolve the issue promptly.

7. Duplicate Transactions

In the rare event of a duplicate transaction (where you are charged more than once for the same purchase due to a technical error), please contact us immediately with proof of the duplicate charge. We will investigate and process a refund for the duplicate transaction within 7-14 business days after verification.

8. Account Termination

If your account is terminated due to violation of our Terms of Service, any remaining credits in your account will be forfeited and no refund will be provided.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page with an updated revision date. Your continued use of our Services after any changes constitutes your acceptance of the new Refund Policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a payment issue, please contact us: